Registering and Signing in the Web of Science

If you do not already have a Web of Science account, you will need to complete registration in order to sign in as a personalized user. You can register with your personal or institutional email address. Once registered you can add and verify any number of email addresses to your account, or connect your account to a social account credentials to sign in.

1. Click Register from the top menu bar.

2. Enter your email address
3. Enter a password and re-enter to confirm

   • Passwords must meet the following requirements:

   • Be at least 8 characters and no longer than 95 characters

   • Contain at least 1 letter

   • Contain at least 1 number

   • Cannot have leading or trailing spaces

   • Contain at least one special character from the following: (!@#$%^*()~`{}[]|\&_)

4. Enter your first name and last name
5. Complete the Capthca and click "Register"
6. We will send an email to the email address you entered containing a link needed to verify your email address and activate your account
7. Clink the link to activate your account
8. After activation you can sign in using your email address and password.

Note: If you don’t see the account activation email in your primary email folder, check your spam folder.

 

1. Click the Sign in drop down on top menu bar and choose Sign in

   

2. Enter your email address

3. Enter you password

4. Click "Sign in"

   

 

Note: You can use any connected account (Facebook, ORCID, LinkedIn, Google, WeChat) to sign in to your Web of Science Researcher Profile. You can connect these account via the Settings page once your are signed in. If you have registered using connected social accounts in Publons or another Clarivate resource and use these credentials to sign in to the Web of Science, you may be asked to register and confirm an email address before you can use your social credentials.

There are several issues that may cause difficulties with logging into your Web of Science researcher profile. Please read on to find out how you can troubleshoot this.

Have you forgotten your password?

If you do not recall your password, you can request a password reset link at the sign in form by clicking on "Forgot password?"

 

Your reset password link didn't arrive?

If you do not receive a password reset link upon requesting one at the sign in form, this may be due to one of two reasons:

1. Sometimes institutions block certain messages from their mail server, and it seems our password reset emails are among these. You can request your institution IT team to unblock mail from Clarivate.

2. You are yet to created a password for email sign in. Please try signing in with your connected account, for example ORCID or Google. If you are able to sign in successfully with your connected account you can manage your password from the Settings page.

My account is blocked

Your account may become blocked if you reach the maximum allowed unsuccessful sign in attempts. It will become available again after 30 minutes have elapsed.

Do you need to flush your browser's local storage?

It's possible that you have an expired token in your browser's storage. You can try clearing this by ending your Web of Science session, you can do this by clicking your name in the top right of the window and choose "End session"

If that doesn't work, we suggest flushing your browser's local storage. This is done differently between browsers so to find specific instructions, you could search "Clear browser storage" plus the name of your browser.

Are you having problems signing in with ORCID?

If you originally registered using ORCID in Publons you may be asked to register and confirm an email address before you can use ORCID to login to your account.

Please view this article for more information.

I no longer have access to the email address I used on my account so can’t reset my password

Please try remembering the password you used with your defunct email and see if it gets you into your account.

If you can’t remember your password, please get in touch with your email provider to try and regain access. Most of the email providers have procedures to restore access to accounts.

We take your data security seriously so if you don't have access to any of the account's email addresses or connected accounts (Google, LinkedIn, ORCID), we are unable to regain access to that profile. While we understand that it can be disappointing, we use these verification requirements to make sure we don't give out any user information to the wrong person.

Such accounts may be deactivated in certain cases. If yo think this is the case, please submit a support ticket.

None of the above helped?

If you are still experiencing trouble, then please submit a support ticket and we will be in touch.